Privacy Policy
At Tessera Counselling, we are dedicated to maintaining the highest level of confidentiality and security for our visitors. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data, ensuring transparency and trust as you navigate our practice.
Data Collection
At Tessera Counselling, we collect personal information you provide directly to us when you book a session or reach out for inquiries. This information may include your name, email address, phone number, and any specific details you choose to share regarding your counselling needs.
We also collect technical data automatically when you navigate our site, such as IP addresses and browsing patterns through cookies. This information is used to improve our website's functionality and ensure we provide a seamless experience for those seeking support. All data collection is performed with transparency and respect for your privacy.
Data Usage
The information utilized by Tessera Counselling is primarily dedicated to establishing and maintaining our therapeutic connection with you. We use technical and personal data to facilitate secure scheduling, process administrative inquiries, and maintain high-quality care records in alignment with our professional standards. By understanding how you engage with our digital space, we can refine our core resources to ensure that supportive materials—such as insights into ADHD patterns or trauma-informed integration techniques—remain relevant and easily accessible.
Furthermore, we may use contact details to responsibly promote our workshops, latest therapeutic services, and seasonal insights that align with your healing journey. This activity is conducted with the utmost respect for the therapeutic relationship and is focused on delivering genuine value. Our transparency ensures that your data is never sold or traded for external marketing, serving only to support our goal of helping you integrate the pieces of your life into a meaningful and grounded whole.
Data Sharing and Disclosure
Maintaining the trust you place in us is our highest priority. We do not sell, rent, or trade your personal information to third parties. We only share data with essential service providers who support our clinical and administrative work—such as secure billing systems and encrypted tele-health platforms—each of which is vetted for compliance with privacy regulations. Information may also be shared when required by law or to ensure the immediate safety of yourself or others, always with the aim of upholding the most stringent privacy standards possible.
User Rights
Your rights are integral to the care we provide at Tessera Counselling. You hold the right to access the personal information we maintain, request corrections to ensure your records are accurate, and ask for the erasure of your data when it is no longer required for clinical or legal purposes. We are committed to transparency and ensuring you maintain full autonomy over your personal information.
Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the revised Policy on this page and updating the ‘Last Updated’ date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Changes to this Privacy Policy are effective immediately upon being posted on this website.
Contact Information
Tessera Counselling
1328B McGill Rd, Kamloops, BC V2C 6N6
hello@tesseracounselling.ca